Shipping policy

SHIPPING

CELESTREE is committed to providing exceptional customer service and quality products.  We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Items that appear ‘out of stock’ may not be restocked. Standard delivery time frames are between 2-21 business days depending on your location; in the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item, a credit or a full refund.

Express Shipping

Express orders are dispatched the same day from our Sydney warehouse if the order is placed before 2 pm (Australian E.S.T.) and are dispatched the next day if placed after 2 pm. Express parcels are usually delivered within 1 or 2 days of dispatch to metro areas and 2 to 3 days to regional locations, although remote areas could be up to 3 to 4 days.

Regular Shipping

Regular orders are dispatched from our warehouse in Sydney within 1-2 business days, however, they may take up to 4 to 5 days to dispatch during busy periods such as during sales and the Christmas/New Year period. Once dispatched most regular orders to arrive within 5-7 business days depending on your location.

 

Important Shipping Information

Parcels may be left if the property is deemed to be safe and secure, even if a signature is required. If you do not want this please leave an order message requesting signature only or collect at Post Office if not home.

 We can deliver to all business, residential and PO boxes. Please make sure to include both your name and the business name if sending to a business address.

You will receive an email once your package has been shipped with a tracking number.

If you request to have your package left (without signature) please be aware that this is at your own risk. We do not replace missing parcels if there has been a signature opt-out.

 

TRACKING:
Please use your tracking number on the Australia Post http://austpost.com.au or Sendle website http://www.sendle.com to track your order. We are currently testing out Shippit and Starshipit at the moment. So your parcel may also be sent via these companies. Ensure you check your email for tracking.

It is up to the customer to contact Sendle or Australia Post if you are having any issues.
If you would prefer to have insurance, please contact us via email meher@celestree.com.au to arrange before we send out your package.

 

NEED ASSISTANCE?

Webshop Contact Information

Email: meher@celestree.com.au

Phone: +61 413973155