FREQUENTLY ASKED QUESTIONS
The name ‘Celestree’ is a combination of the words ‘celestial’ and ‘tree’. It refers to the concept that our world is a bejewelled fruit of the universe. And as such we are connected to something much greater than what our eyes can see.
Understanding this concept awakens us to the realisation that there is more to life than simply going through the motions. There is a grand expanse in which we can find our true selves. We only need to look inward, to that divine spark that lights and guides us all. In it, spiritual discovery awaits.
Inspired by his sheroes, Celestree founder, Meher Kanigiri personally designs every creation. This makes each one absolutely unique to the Celestree brand.
The artwork travels from his home studio in Sydney, Australia to Amritsar, India. Here, a fourth-generation textile manufacturer uses azo-free (non-carcinogenic) dyes to digitally print the rich designs onto luxury fabric.
Chosen for its sensual texture and beautiful draping properties, these fabrics are the perfect canvas for alluring depictions. The result? Your chosen piece looks opulent and feels exquisite.
We thought long and hard about our selection of fabrics. They had to be eco-friendly, and have an undeniable element of sophisticated beauty. After careful deliberation we opted for:
- regally soft, all-year comfort, pure merino wool matty for scarves
- graceful and supremely comfortable viscose crepe for kaftans
- elegant and flowy silk cotton for sarongs.
A perfect canvas for our elaborate artwork, you’ll find that you never have to worry about wearing your scarf the wrong way around. The printed design looks identical front and back. Plus, the natural warmth of wool, combined with a breathable weave, makes this fabric a winner in all-seasons.
Absolutely. Everything we do, we do with love. As human beings, we owe each other care and gratitude. To that effect, you can rest assured we adhere to strict ethical standards. We’ve chosen a manufacturing partner that complies to the Amfori BSCI code of conduct, to ensure:
- Fair wages and healthy working conditions, throughout our supply chain,
- No child labour is used or encouraged,
- Discrimination is eliminated, and,
- All transactions are transparent and conducted with honesty.
This conscious consideration and love also apply to our Earth. We believe as you do that Gaia, Mother Nature, has for too long felt the burden of human selfishness. That’s why we take all possible steps to ensure our operations are eco-friendly, cut down on plastic and minimize waste.
Definitely. We wouldn’t be much of a love-centric brand if we didn’t care for our planet.
We unequivocally avoid contributing to the fast fashion industry by opting for universal, timeless designs that are no mere fads. And by choosing sustainable fabric we steer clear of poly-blends that release microplastic particles into the environment.
It doesn’t stop there. We opt for digital printing (with azo-free dyes), which is less resource-intensive than traditional methods. And our products are completely biodegradable, as is our paper and card-based packaging. But most importantly, we will never stop trying to do even better, with every step into the future.
Opening your Celestree order is an experience in itself. Arriving in a premium giftbox, adorned with captivating illustrations and thoughts, your scarf is encased in a protective envelope.
Designed to honour the storytelling tradition of our creations, this packaging is also fully recyclable. However, we encourage you to reuse it for storage or regifting. Green after all, is the new black.
When you purchase from Celestree, you can feel good knowing that we donate proceeds from each sale to worthy causes, through i=Change. That includes:
- Supporting bushfire recovery, by aiding Foodbank,
- Preventing women dying from breast cancer, in partnership with the National Breast Cancer Foundation, and,
- Stopping child marriage through The Hunger Project Australia.
Giving back is part of our reason for being. It’s how we contribute to our wider community, not just because it feels good, but because it gives us purpose.
We may be a small business, with limited means. However, we believe that we can still make a difference, in ways that matter. Human beings are interconnected. And the more we support and uplift each other, the more meaningful our collective journeys.
Payment through all major credit cards are accepted, including MasterCard, Visa and American Express. Our e-commerce store is also facilitated by AfterPay, for your shopping convenience.
Please note, we take no responsibility for any fees or charges applied by your financial provider.
Orders are processed within 1-2 business days and are dispatched via Australia Post and/or Sendle. For local and international orders, please refer to the information available through your tracking number, for the most up-to-date delivery advice.
Please keep in mind that current deliveries are delayed due to COVID-19.
Of course, as long as the item has not been used, is undamaged and unaltered, with all original packaging and tags attached. All exchanges and returns are facilitated through our Online Returns System, accessible here. But you are more than welcome to contact us directly via email@example.com, if you have any questions or concerns.
Please note the following conditions, applicable to exchanges, returns and refunds:
- We are not responsible for any postage costs to exchange or return an item, unless it is faulty. Nor are we responsible for any item until we receive it (even if it is lost or damaged in transit). To that extent, it is recommended you use a registered tracking mail service to guarantee delivery.
- We will cover the cost of postage for any faulty items, as long as we can discern their condition, on their arrival to you (photos will help here).
- Refunds are only available on full-priced merchandise (non-sale items); through the original method of payment, within two weeks of us receiving the return.
To see our full terms, please visit our Exchanges and Returns page.
Your Celestree scarf is a wardrobe investment. To ensure its longevity, keep it away from sharp objects or abrasive surfaces that can rip or pull on the fabric weave.
We recommend dry-cleaning to avoid shrinkage and damage to our pure merino wool scarves. Avoid bleach or tumble-drying. And only use a medium heat-setting when ironing.